Damaged Products
All items are checked upon arrival at our warehouse and packaged carefully before shipping. Any items damaged in transit from our warehouse to yourself must be reported within 48 hours. Our insurance policy will not cover any claims after this period. This also applies for missing consignments, please inform us within 7 days so we can make a claim with the courier.

Damaged items by courier; Any item that arrives damaged via courier will be replaced at our own cost. We will arrange collection and delivery of a new item. All damaged items need to be reported within 48 hours of receipt of goods.

Damaged items by pallet; We use a pallet service for large items, upon delivery please check the goods have arrived in pristine condition before signing it. Any damage not noted on the signed for delivery note will not be covered by the insurance company.

As a respected and honest company, Rydan remains in line with health and safety requirements - and due to the prevailing culture of litigation, we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered Through an entrance or via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this. Third part couriers are strictly held responsible in any event.