Voyage Maison Ida 3 Seater Arbour Sofa
Product Code: RD45056
Delivery Costs & Terms
You are able to Estimate Shipping Costs & Taxes at Cart
We aim to deliver all products within 14 working days unless they are made to order.
Made to Order can take up to 12 weeks (Made to order is in the products description) please contact us via email on firstname.lastname@example.org or call 01482 223211 to discuss timescales for particular items. Please be sure to leave a contact name and number with your order should we need to contact you.
For large items arriving by pallet delivery, we only have open day slots – please let us know what days are suitable and we will do our very best to adhere to your busy life’s where possible. Third party couriers operate on an open day time frame for deliveries, unfortunately, this is out of our control.
Customers living further afield than the UK please contact the Rydan team to discuss shipping fees via email at email@example.com
Failed deliveries will be recharged in full. Please do keep to the delivery date and make sure arrangements have been made to assist any delivery to avoid such charges. (This only applies to pallet delivery).
Our Own Delivery Team
Rydan delivery team on occasion deliver ourselves.
Please note they will not be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once the item has been delivered our delivery team will ask you to check the items(s) purchased for any damage and request you sign a customer disclaimer document that states the item(s) are free from damage. Once this document has been signed returning the item(s) will be the customer's responsibility and at their expense. Appropriate time will be given for you to inspect your item(s). The team will readily assist you and/or another member of your family/friends with an item into the property but please note that items delivered through an entrance or via a staircase and/or upstairs are carried out at the property owners risk. This decision is final. As a respected and honest company, we hope you understand why we have had to state this. Third party couriers are strictly held responsible in any event. You are welcome to contact us at any time either by emailing us Sales@rydandesign.co.uk or telephone 01482 223211
Refunds and Returns
Cancellations and Refunds for Online Orders (Online Customers Only)
Changed your mind as soon as you have completed order & it has not been delivered. (change colour)
Although Rydan has a huge variety of furniture on a rare occasion our customers may have had a change of heart for whatever reason after placing their order. If this situation occurs, you are entitled to cancel your order at any time prior to the delivery of your item. All you need to do is advise us in writing within 48 hours by emailing us at firstname.lastname@example.org or simply contact us on 01482 223211. Once we have acknowledged receipt of your cancellation, you will receive a full refund within 7 days using the same method as your original payment. A cancellation notice will be posted to your email address. Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
Returns and Exchanges (Online Customers Only)
If you have received your goods and you have changed your mind. Under the distance selling regulations, you have the right to cancel an order up to 14 days after the day of receiving your goods. The cost of returning the goods is at the expense of the customer. You are not entitled to the 14 day cooling off period if the item has been personalised or custom made for you. You are under obligation as a duty of care to ensure the item(s) are returned in their original packaging, to eliminate damage to the items during transit, and to also verify it is the product you recieved. You have a further 14 days to actually send the item(s) back. Once the goods are back at our local warehouse and have been inspected for damage, misuse and/or incorrect fittings such as light fittings, we will confirm the refund amount due by e-mail and make the repayment within 30 calendar days. Please note for card refunds it can take up to 7 days from the date that we process the repayment for your account provider to re-credit you with the amount due.
Payment for Products can be made by credit card, debit card, American Express and also Paypal.
Goods remain the property of Rydan Design until payment is made in full. If a payment is subject to charge back from the card provider, the goods will become the property of Rydan Design until payment is settled. Should a chargeback occur whilst the goods have been delivered, we retain the right to collect items and pass on any costs for collection.
Any discount codes that are online may be used on all items except sale items as these items have already been highly discounted.
To view all Fabric Available please click the Link below. Please email for a revised price for each fabric.
This is a Made to Order item
All Made to Order items are manufactured as per the order supplied by you.
We are unable to accept cancellation or accept any extra cost that may incur due to wrong information provided by you at the time you placed the order.
We will confirm all sizes/colours/finishes in written email (order confirmation) with you before going ahead with production of your order.
Rydan Design Ltd 2018