Privacy policy
Privacy Policy
Last updated: 03/08/2026
1. Overview
At Rydan Interiors, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from rydaninteriors.co.uk (the "Site"), contact us, or otherwise interact with our business.
We only collect information necessary to provide our services, fulfil orders, provide customer support, improve your experience and comply with our legal obligations.
2. Information We Collect
(a) Device Information
When you visit our Site, we automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Cookie data
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Browsing activity and pages viewed
We also collect information about how you interact with the Site, including which pages you visit, what links you click and how long you spend on the Site.
Why we collect this information
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To ensure the Site functions correctly
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To improve website performance and user experience
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To analyse website usage and improve our services
How it is collected
This information is collected automatically through cookies, log files, tags and pixels.
Shared with
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Shopify, which powers our online store
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Analytics providers such as Google Analytics
(b) Order Information
When you place an order, we collect information including:
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Name
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Billing and delivery address
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Email address
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Telephone number
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Payment details
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Order details
Why we collect this information
We collect this information to:
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Process and fulfil your order
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Arrange delivery or collection
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Provide invoices, confirmations and order updates
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Prevent fraud
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Contact you regarding your order
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Provide customer service and after-sales support
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Investigate complaints or reported product faults
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Arrange inspections, repairs, replacement parts or replacement products where necessary
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Send marketing communications where you have opted in
How it is collected
Directly from you during checkout or when you communicate with us.
Shared with
Your information may be shared, where necessary, with:
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Shopify
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Payment processors
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Delivery and logistics partners
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Manufacturers and suppliers
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Independent technicians or service providers appointed to inspect, repair or replace products on our behalf
(c) Customer Support Information
If you contact us, we may collect your:
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Name
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Email address
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Telephone number
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Order details
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Photographs or videos you provide
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Information relating to your enquiry, complaint or after-sales request
Why we collect this information
We use this information to:
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Provide customer service
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Respond to enquiries
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Investigate reported issues
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Manage warranty claims
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Arrange inspections or repairs
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Resolve issues relating to your order or our products
Where necessary, we may share relevant information with the product manufacturer, supplier or an independent technician solely for the purpose of investigating a reported issue, arranging an inspection, carrying out a repair or providing replacement parts or products. We will only share the information reasonably required for these purposes.
3. Minors
Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete the information promptly.
4. How We Share Your Information
We only share your information where it is necessary to operate our business, fulfil your order or provide after-sales support. This may include:
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Shopify, our e-commerce platform
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Payment processors
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Couriers and logistics partners
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Manufacturers and suppliers
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Independent technicians or service providers appointed to inspect, repair or replace products
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Analytics and marketing providers
We may also disclose information where required by law, to prevent fraud, or to protect our rights and business interests.
You can read Shopify's Privacy Policy here:
https://www.shopify.com/legal/privacy
5. Behavioural Advertising & Analytics
Analytics
We use Google Analytics to help us understand how customers use our Site and improve the shopping experience.
You can read Google's Privacy Policy here:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
Advertising
You may see advertisements from Rydan Interiors on third-party platforms such as Google or Facebook.
You can manage your advertising preferences through the following platforms:
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Facebook Ads Settings
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Google Ad Settings
You can also opt out through the Digital Advertising Alliance:
6. How We Use Your Information
We use your information to:
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Process and deliver orders
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Communicate with you regarding purchases, deliveries and enquiries
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Provide customer service and after-sales support
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Investigate complaints and reported product issues
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Arrange inspections, repairs, replacements and warranty services
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Improve our products and website
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Personalise your experience
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Prevent fraud
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Comply with legal and regulatory obligations
7. Lawful Basis for Processing
Under UK GDPR and EU GDPR, we process personal data under the following lawful bases:
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Consent
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Contract performance
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Legal obligations
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Legitimate business interests
8. Data Retention
We retain personal information only for as long as necessary to fulfil orders, provide services, administer warranties and after-sales support, comply with legal obligations and maintain business records.
If you place an order, we may retain your order details unless you request deletion where legally permissible.
9. Automated Decision-Making
We do not use fully automated systems that make legally significant decisions about you.
Our payment processors may use limited automated fraud screening to help protect against fraudulent transactions.
10. Your Rights
If you are located in the UK or EEA, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your information
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Object to or restrict certain processing
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Request transfer of your data
To exercise any of these rights, please contact us at:
We aim to respond within 30 days.
11. International Transfers
Some of our service providers may process your information outside the UK or EEA, including in Canada or the United States.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR and EU GDPR requirements.
You can read more about Shopify's GDPR compliance here:
https://help.shopify.com/en/manual/your-account/privacy/GDPR
12. Cookies
Cookies are small text files placed on your device when you visit our website.
We use cookies to:
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Enable essential website functionality
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Improve website performance
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Analyse visitor behaviour
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Personalise content and advertising
You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website functionality.
For more information about cookies, visit:
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.
The latest version will always be published on our website together with the updated revision date.
14. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Rydan Interiors
Unit 10 Shine Knowledge & Innovation Park
Hull HU8 7FB
United Kingdom
Email: sales@rydaninteriors.co.uk