Terms of service

Terms of Service

Last updated: 31/05/26

Introduction

These Terms of Service (“Terms”) govern your use of the website and online store operated by Rydan Interiors, trading as Rydan Design LTD (company registration number 08487265) whose registered address is Unit 10, Shine Knowledge & Innovation Park, St Marks Street, Hull, HU8 7FB (“we”, “us”, “our”).

By accessing our website, browsing our store or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or services.

These Terms apply to all users of our website, including customers, browsers and contributors of content.

We reserve the right to amend these Terms from time to time. Any updates will be published on our website and continued use of the Service constitutes acceptance of the updated Terms.

Definitions

  • “Goods” means physical products sold through our website

  • “Services” means any services supplied by us

  • “Consumer” means an individual acting outside their trade or profession

  • “Business” means a person acting for purposes relating to their trade or profession

  • “Bespoke Products” means products made or customised to your chosen specifications

  • “Contract” means the agreement between you and us for the purchase of Goods or Services

Eligibility

By using our website, you confirm that you are at least 18 years old or are using the website with appropriate parental or guardian consent.

You agree not to use our website or services for any unlawful purpose or in breach of any applicable laws or regulations.

Use of the Website

You must not:

  • Attempt to gain unauthorised access to our systems

  • Introduce viruses, malware or harmful code

  • Interfere with the operation or security of the website

  • Use the website for unlawful or fraudulent purposes

We reserve the right to suspend or refuse access to our website or services at our discretion.

Accuracy of Information

We aim to ensure all information on our website is accurate and up to date. However, product descriptions, pricing, specifications, availability and lead times may change without notice.

We do not guarantee that all website content will always be accurate, complete or current.

Product Images and Representation

Some imagery used on our website may be enhanced or generated using AI technology for styling or illustrative purposes. Every product page includes at least one genuine photograph of the product itself.

We make every effort to accurately display colours, textures and finishes. However, due to differences in screens, lighting conditions and display settings, colours and appearances may vary slightly in person.

Minor variations in colour, texture, grain, weave, stitching, finish or natural markings are not considered faults.

Orders, Payments and Acceptance

Placing an order constitutes an offer to purchase Goods or Services subject to these Terms.

A Contract is formed once we issue an order confirmation email.

Assisted Orders and Acceptance of Terms

Orders may be placed directly through our website or may be created by us on a customer's behalf following discussions by telephone, email, live chat, video consultation, social media messaging, in person, or through any other assisted sales channel.

Where we create an order on a customer's behalf, the customer acknowledges that they have been provided with, or given the opportunity to review, these Terms and Conditions prior to placing the order.

By instructing us to create an order, requesting that we proceed with an order, approving an order specification, accepting a quotation, paying a deposit, making full or partial payment, or otherwise confirming their intention to proceed, the customer agrees to be bound by these Terms and Conditions.

For orders containing bespoke, made-to-order, customised or configured products, the customer's confirmation to proceed shall be treated as acceptance of the product specification, pricing, lead times and these Terms and Conditions, whether the order is placed directly through the website or created on the customer's behalf by us.

Where payment is made following the issue of a quotation, invoice, payment link or manually created order, such payment shall constitute acceptance of these Terms and Conditions.

Administrative, Pricing and Payment Errors

Whilst we take reasonable care to ensure that pricing, deposits, balances, delivery charges and payment schedules are accurate, administrative, clerical, technical or payment processing errors may occasionally occur.

Where such an error results in an incorrect price, deposit amount, balance, delivery charge or payment amount being displayed, quoted or collected, we reserve the right to correct the error and amend the order to reflect the agreed contract price.

Customers will be notified of any such correction as soon as reasonably practicable.

The agreed contract price shall be the price confirmed in the order confirmation, quotation, specification documents, approved order forms or other written communication issued by us.

Correction of any such error shall not invalidate the Contract, nor shall it entitle the customer to retain any unintended pricing, payment or delivery calculation error.

Prices shown on our website may change before a Contract is formed.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Refuse suspected fraudulent or reseller activity

Payment must be made using the approved payment methods available at checkout.

For eligible products, we may offer a deposit payment option. Where a deposit payment option is selected, an initial deposit payment will be collected at checkout and the remaining balance will be charged automatically to the payment method provided in accordance with the payment schedule displayed and agreed to at checkout.

The total purchase price remains unchanged regardless of whether a deposit payment option is selected.

By selecting a deposit payment option, you authorise the automatic collection of any remaining balance in accordance with the agreed payment schedule.

We reserve the right to suspend production, delivery or collection of Goods where payment obligations have not been fulfilled.

Delivery, Risk and Title

Delivery times are estimates only and are not guaranteed.

Risk in the Goods passes to you upon delivery. Ownership of the Goods remains with us until the full purchase price has been paid, including any outstanding balance payable under a deposit payment arrangement.

We are not responsible for delays outside our reasonable control but will communicate significant changes where possible.

Delivery Windows and Estimated Arrival Times

Where delivery services are provided directly by us or our delivery partners, we may provide estimated delivery windows or estimated arrival times for convenience.

Any delivery window or estimated arrival time provided is an estimate only and is based on factors known at the time delivery routes are planned, including live traffic conditions, delivery schedules, weather conditions and operational requirements.

As circumstances may change during the course of the delivery route, we cannot guarantee arrival within a specific time window. Deliveries may arrive earlier or later than the estimated time provided.

Customers are responsible for ensuring that someone is available at the delivery address within a reasonable period surrounding the estimated delivery window.

Failure to accept delivery due to unavailability, absence, refusal of delivery, or inability to access the property may result in failed delivery charges, redelivery costs, storage fees or delayed delivery.

We are not liable for missed appointments, loss of earnings, contractor costs, inconvenience or indirect losses resulting from changes to estimated delivery times or delays outside our reasonable control.

Remote Delivery Areas and Delivery Surcharges

Certain postcodes, remote regions, islands, Highlands, Northern Ireland and specialist delivery locations may require additional delivery charges due to increased transport, handling or third party courier costs.

Where our website states “contact us for a delivery quote” or where delivery charges cannot reasonably be calculated automatically at checkout, any delivery charge shown at the time of order is provisional only and may require review following order confirmation.

In these circumstances, we reserve the right to contact you after an order has been placed to confirm any additional delivery costs before delivery is arranged.

If additional delivery charges are not accepted, standard non bespoke orders may be cancelled prior to dispatch for a full refund.

For bespoke or made to order items, where production has already commenced, cancellation rights may be limited in accordance with our Bespoke and Made-to-Order Products policy and applicable consumer legislation.

We will always aim to communicate any additional delivery requirements or costs as quickly and transparently as possible.


Delivery Access and Property Restrictions

You are responsible for ensuring ordered items can be safely delivered into your property.

This includes ensuring adequate:

  • Doorway widths

  • Hallway access

  • Staircase clearance

  • Lift dimensions

  • Ceiling height

  • Vehicle access

If delivery cannot be completed due to access restrictions or because the item cannot physically fit into the property, this is not considered a fault with the Goods.

We may charge reasonable redelivery, return transportation or storage costs where applicable.

Nothing in this section affects your statutory rights where Goods are faulty or not as described.

Delivery Photographs and Proof of Delivery

Where Goods are delivered by us or on our behalf, we may obtain photographic evidence of delivery, installation location, packaging condition, property access conditions and completed delivery for quality control, customer service and dispute resolution purposes.

Such records may be retained and relied upon as evidence that delivery was completed and that the Goods were delivered in an acceptable condition at the time of delivery.

Failed Delivery Attempts and Storage Fees

If delivery cannot be completed due to absence, refusal, access restrictions or missed appointments, we will contact you to rearrange delivery.

If delivery cannot be completed on three occasions, we reserve the right to place the order into storage and apply reasonable storage fees until delivery is completed.

Additional redelivery charges may also apply.

We will always notify you before applying storage or redelivery charges.

Lead Times and Delays

All lead times are estimates only.

As many of our products are handmade or made to order, production times may vary depending on:

  • Material availability

  • Workshop capacity

  • Supplier delays

  • Design complexity

We will always aim to meet estimated lead times but cannot guarantee completion dates.

We are not liable for indirect losses caused by delays outside our reasonable control.

Where significant delays occur, we will provide updated estimated timescales.

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Transport disruption

  • Supplier shortages

  • Industrial action

  • Accidents

  • Power outages

  • National emergencies

Where possible, we will communicate delays and minimise disruption.

Returns, Refunds and Cancellations

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Please refer to our separate Returns & Cancellations Policy for full details regarding:

  • Consumer cancellation rights

  • Return procedures

  • Bespoke item exclusions

  • Refund timescales

  • Point of delivery returns

Bespoke and Made-to-Order Products

Certain products are manufactured specifically to your chosen size, configuration, material or finish.

Once production has started, Bespoke Products cannot usually be cancelled or refunded unless faulty or not as described. Production may commence immediately following order confirmation and receipt of any deposit payment.

Please note that upholstered furniture will naturally soften and develop character with use. Variations in texture, creasing, softening, shading, natural markings and wear consistent with normal domestic use are considered characteristics of upholstered furniture and are not regarded as faults.

Variations in colour, shade, grain, texture, pattern alignment, distressing, natural markings, leather characteristics, timber grain, fabric weave and material appearance are inherent characteristics of natural materials and handcrafted furniture and are not considered defects. Product images are provided as a guide only and natural materials may vary from one item to another.

Customers are encouraged to review our Warranty & Care Information page before purchase for guidance on upholstery materials, maintenance and natural product characteristics.

You are responsible for checking all product dimensions, specifications, measurements and access restrictions before ordering.

Where a Bespoke Product cannot fit into the property or delivery location, we may be unable to accept returns or cancellations.

This does not affect your statutory rights where Goods are faulty or not as described.

Manufacturing and Production Facilities

To maintain product quality and fulfilment times, we may use trusted partner workshops or alternative manufacturing facilities.

Products manufactured through partner facilities will be produced to the same or higher quality standards and design specifications.

Because many products are handmade, minor variations in stitching, grain, texture, legs, trims, hardware or finishing details may occur and do not constitute faults.

Deposits and Payment Schedules

For certain made-to-order, bespoke or higher value purchases, we may offer a deposit payment option at checkout.

Where a deposit payment option is selected, you will pay an initial deposit equal to 30% of the total purchase price at the time of ordering.

The remaining balance of 70% will be charged automatically to the payment method used when placing the order approximately 60 days after the order date, or in accordance with the payment schedule displayed and agreed to at checkout.

By selecting a deposit payment option, you authorise the collection of the remaining balance using the payment method provided at checkout.

The total purchase price remains unchanged regardless of whether a deposit payment option is selected. The deposit arrangement is a staged payment facility and does not constitute a discount, reduction in price or separate purchase agreement.

Production will not commence until the initial deposit payment has been successfully received.

Ownership of the Goods remains with us until the full purchase price has been paid.

Where the remaining balance payment cannot be successfully collected, we reserve the right to contact you to arrange alternative payment.

Delivery, dispatch or collection of Goods may be delayed until payment has been received in full.

If the remaining balance remains unpaid for an unreasonable period following our attempts to obtain payment, we reserve the right to suspend production where possible, delay delivery, apply reasonable storage charges, cancel the order and retain all or part of the deposit to cover costs incurred, where permitted by applicable law.

Deposit payment options are generally available only on eligible made-to-order products. Products that are in stock and available for immediate dispatch may require full payment at the time of purchase.

Nothing in this section affects your statutory rights under applicable consumer protection legislation.

Chargebacks and Payment Disputes

Initiating a chargeback, payment dispute or payment reversal through a bank, card issuer or payment provider does not automatically cancel the Contract between you and us.

We reserve the right to suspend production, delivery, collection, warranty services or future orders whilst a payment dispute remains unresolved.

Where a chargeback is found to be invalid or unsuccessful, we reserve the right to recover any associated costs, fees and losses incurred as a result of the dispute, where permitted by law.

Intellectual Property

All website content, including text, graphics, logos, photography, designs and code, is owned by or licensed to Rydan Interiors and protected by intellectual property laws.

No content may be copied, reproduced or commercially used without written permission.

Third Party Links and Tools

Our website may contain links to third party websites or services which we do not control.

We are not responsible for the content, accuracy or availability of third party services.

User Comments and Submissions

By submitting reviews, comments, images or other content to us, you grant us a non exclusive, royalty free licence to use and publish such content.

You confirm your submissions do not infringe third party rights or contain unlawful or defamatory material.

Prohibited Uses

You must not use the website:

  • For unlawful purposes

  • To distribute harmful code

  • To infringe intellectual property rights

  • To harass or abuse others

  • To submit false information

  • To collect personal data unlawfully

  • To spam or scrape data

  • To interfere with website security

We may suspend access immediately for violations.

Limitation of Liability

Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of earnings

  • Contractor costs

  • Business interruption

  • Data loss

Our total liability will not exceed the amount paid for the relevant Goods or Services.

Indemnity

You agree to indemnify and hold harmless Rydan Interiors and its affiliates against claims, losses or expenses arising from your breach of these Terms or misuse of the website.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.

Termination

We may suspend or terminate access to the website or services immediately where these Terms are breached.

Entire Agreement

These Terms, together with our Privacy Policy and Returns & Cancellations Policy, form the entire agreement between you and us.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Contact Information

Rydan Interiors
Unit 10, Shine Knowledge & Innovation Park
St Marks Street
Hull
HU8 7FB
United Kingdom

Email: sales@rydaninteriors.co.uk

Company Registration Number: 08487265